Chill4Reel Privacy Policy

At Chill4Reel, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit chill4reel.com, register an account, play our games or contact our support team. By using our platform, you agree to the practices described below.

Who We Are

Our services are owned and operated by Alternate Technology Limitada, registration number 3-102-902854, registered at Av. Pastor Diaz, Provincia de Puntarenas, Jaco, 61101, Costa Rica. Here at Chill4Reel, we hold a licence issued by the Gaming Board of Anjouan, Union of Comoros, licence No. ALSI-182407011-FI1, covering chill4reel.com and nana-casino.com. Our payment agent is Zephyrhaven Limited, HE 463328, registered in Limassol, Cyprus. If you have questions regarding this policy, you can reach our legal team at [email protected].

Information We Collect

We collect several categories of information in order to provide our services, comply with legal obligations and improve your experience with Chill4Reel Casino. Our ChillReel platform gathers data both directly from you and automatically through your use of our site.

• We collect registration details such as your name, date of birth, email address, phone number and residential address
• We gather payment information when you use Mastercard, Visa, Interac, bank transfer or Tether to deposit or withdraw funds
• We record your gaming activity, including deposits, withdrawals, bets, wins and bonus usage
• We collect KYC documentation, such as identity verification documents, proof of address and source-of-funds declarations
• We track technical data including your IP address, device type, browser type and login timestamps
• We store communication records when you contact our support team via live chat or email

How We Use Cookies

We at Chill4Reel use cookies and similar technologies to remember your preferences, keep you logged in, analyse site traffic and personalise promotional offers such as our welcome bonus. You can manage cookie settings through your browser, though disabling certain cookies may affect how our site functions.

Why We Process Your Data

Our Chill4Reel platform processes your personal data for the following purposes, each grounded in a legitimate legal basis under applicable data protection principles.

• We verify your identity and age to comply with licensing and anti-money-laundering requirements
• We process payments and manage your deposits and withdrawals, including EUR 2,000 daily and EUR 30,000 monthly withdrawal limits
• We use your data to administer your participation in our loyalty program and promotional campaigns
• We analyse gameplay patterns to detect fraud, problem gambling behaviour or suspicious activity
• We send you service-related communications, including account notifications and responsible gambling reminders
• We may send marketing communications where you have opted in, which you can withdraw at any time

How We Share Your Information

We do not sell your personal data. However, Our Chill4Reel operation shares information with trusted third parties strictly where necessary to run our services.

• We share data with payment providers, including our payment agent Zephyrhaven Limited, to process transactions
• We share information with identity verification providers to complete KYC checks
• We disclose data to regulators, including the Gaming Board of Anjouan, where legally required
• We may share data with law enforcement authorities in cases of suspected fraud or illegal activity
• We use service providers for hosting, analytics and customer support functions, under confidentiality obligations

Data Retention

We at ChillReel retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, accounting and regulatory obligations. Account and transaction records are typically retained for a minimum period required under licensing conditions, even after your account with Chill4Reel Casino is closed.

Your Rights

You have certain rights regarding the personal data we hold about you. Our Chill4Reel team is committed to respecting these rights wherever applicable under relevant data protection laws.

• You can request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including direct marketing
• You can withdraw consent for optional data processing at any time
• You can request a copy of your data in a portable format where technically feasible

To exercise any of these rights, you can contact us at [email protected]. Our legal contact handles enquiries related to KYC, refunds, withdrawals, deposit limits and account closure, while general questions can be directed to [email protected].

Security Measures

We at Chill4Reel implement technical and organisational measures designed to protect your personal data against unauthorised access, loss or misuse. This includes encryption of sensitive payment data, restricted internal access controls and regular review of our security practices. Despite these measures, no method of data transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Restricted Jurisdictions

Our services are not intended for residents of Australia, Austria, Comoros, France, Germany, the Netherlands, Spain, the United Kingdom, the United States or any country on the FATF blacklist. If you access Chill4Reel Casino from a restricted jurisdiction, we reserve the right to suspend your account and decline processing of your personal data for service purposes beyond compliance and legal record-keeping.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We will post any updates on this page, and we encourage you to review this policy periodically. Your continued use of Chill4Reel Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about chill4reel privacy practices, how we handle your personal data, or if you wish to exercise your rights, please reach out to our support team through live chat, available 24/7, or by email at [email protected] or [email protected]. We aim to respond promptly to all privacy-related enquiries.